Cancellation Policy

At auraadorn, we strive to provide you with a hassle-free shopping experience for your favorite women’s accessories. Orders placed on our website may be eligible for cancellation within a specified timeframe. To qualify for cancellation, the order must not have been processed or shipped. Unfortunately, we cannot grant cancellations once an order has entered the shipping phase. Additionally, custom or personalized items are typically not eligible for cancellation once production has begun. We encourage you to review our detailed cancellation policy to ensure your order meets the eligibility criteria.
 

If you wish to cancel an eligible order, it’s essential to act swiftly. Please reach out to our customer service team within the specified timeframe to initiate the cancellation process. Providing accurate order details will help expedite your request. Our team will verify the status of your order and confirm whether it can be canceled. Eligible cancellations will be processed promptly, and you will receive a confirmation email once the cancellation is complete.

Cancellation Process

To cancel your order, please contact our customer service team as soon as possible. Include your order number and any relevant details to assist in the cancellation process. If your order is still eligible for cancellation, our team will guide you through the necessary steps. Once your cancellation is approved, any payment made will be refunded according to our refund policy. Please note that the timeframe for processing refunds may vary depending on your payment method.

Exceptions and Special Cases

Certain products and orders may be subject to exceptions and may not be eligible for cancellation. For instance, custom or personalized items are generally excluded from our standard cancellation policy due to their unique nature. Additionally, items marked as final sale or clearance cannot be canceled once the order has been confirmed. These exceptions are in place to ensure the integrity of our sales process and the satisfaction of our customers who place special orders.
 

In special cases where a cancellation is requested outside the standard eligibility time frame, we will review the request on a case-by-case basis. Factors such as order status, product type, and reason for cancellation will be considered. While we aim to accommodate our customers’ needs, we cannot guarantee that all late cancellation requests will be approved. If a special case is approved, refunds will be processed according to our policy, and you will be notified of the outcome.